How do I return an item?

How do I return an item?

To initiate a return, start here.

You have two options to choose from:

  • Store Credit - Return eligible products for store credit on a Lunapads gift card.
  • Refund to Original Payment Method - Return eligible products for a refund back to the Credit Card or PayPal account used to make your original purchase.

You'll receive instructions via email once your return request has been approved. Your store credit (gift card) or refund will be issued when our customer service team receives your return package at the Lunapads HQ.

Items returning from within Canada may take up to 3 weeks from the date products were mailed back to us to be processed. Allow up to 6 weeks from the date you ship your items back to us for orders outside of Canada.

Have questions about the status of your return? Email us at hello@lunapads.com.

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