When can I expect to receive my order?

When can I expect to receive my order?

Once you submit your order, and receive an order confirmation number, it will take our fulfillment team 1 - 3 business days to process and pack it for shipment. Orders placed on Friday afternoon or on the weekend will be processed and packed on the following Monday or Tuesday. If you order during a sitewide sale or around a holiday, please allow an extra 2 - 3 days for processing before shipment.

You'll receive notification by email when your order is shipped, which will contain tracking information if available. 

We ship all orders from our warehouse in Vancouver, BC, Canada, via Canada Post. Delivery times depend on the final destination. With standard parcel service, you can expect Canadian orders to arrive within 2 weeks, and US orders to arrive within 3 weeks. Allow up for 4 weeks for overseas orders to be delivered. If you’re in the US and select Xpresspost shipping, your order should arrive within 6 business days.

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