Which products are eligible for return?

Which products are eligible for return?
  • Lunapads / Luna Undies can be conditionally returned for up to 60 days from purchase date. We can't guarantee a full refund on multiple products that have been washed or used so please try one pad, liner, or pair of undies to be sure they work for you before washing all items in your order.
  • The DivaCup cannot be accepted for return, except in the case of manufacturing defects. Contact us for instructions on how to report the defect.
  • Clearance items are final sale and cannot be accepted for return.
  • All other products not listed under this policy, including carry bags and laundry products, are final sale.

Get in touch with us via email if you're unhappy or confused about your purchase in any way - we're here to help.

To initiate a return, start here.

You May Also Like

I think my order is lost! What should I do?

If it’s well past the expected date of delivery, or tracking shows your parcel was delivered but you don’t actually have it, don’t panic. We’re...

Read more

Can you change the customs information to reflect a lower dollar value, or mark it as a gift?

Sorry, but we can’t do that for you. We know that paying duty and import fees on your orders is a drag, but all of...

Read more