Customer Service

Why should I create a customer account?

By creating an account with our store, you'll be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account, and more. That said, if you prefer not to register, you are always welcome to shop as a guest.

Set up an account but forgot your password? Visit this page to have a new password sent to your email address. Still having trouble logging in? Reach out to us via email (hello@lunapads.com), live chat, or calling in and we’ll look into it right away.

How do I use my discount code?

Discount promo codes are entered in the Gift card or discount code box during checkout. If you receive an error message, it may mean that your code has expired or you have not met the minimum purchase amount required. Check your code for any typos and try again. 

One discount code per order, discount codes can't be stacked with 'Build a Set' discounts. If you build a set and use a code, you'll automagically get the best deal of the two at checkout.

Can I make changes to my order?

Orders are often shipped the same day they're placed (we're speedy), so if you need to make changes to your order, please get in touch as soon as possible after ordering so we can put on the brakes and cancel your order before it's too late (aka before it ships).

What payment methods are available?

Purchases can be made using Visa, MasterCard, or with your PayPal account.

If using a prepaid or gift credit card, you may need to contact the card issuer to have it registered to an address before it will be accepted by our website.

International Service Assessments
Because some US banks charge a service fee on transactions outside the United States (we're a Canadian company), you may notice an additional 1-3% charge on your statement. Unfortunately, there's nothing we can do about this. Please contact your bank for further information.