Privacy Policy

This privacy policy sets out how Lunapads uses and protects the information you provide when you use this website. Lunapads is committed to ensuring that your privacy is protected. Should we ask you to provide certain information to identify you when using this website, please be assured that it will only be used in accordance with this privacy statement. Lunapads may change this policy from time to time by updating this page.

Our online store (website) is hosted by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. Shopify's Privacy Policy.

WHAT INFORMATION DO WE COLLECT?

When ordering or registering an account on our site, you may be asked to enter your name, email address, shipping and billing addresses, phone number, credit card information or other details including information relevant to customer surveys and/or offers to help you with your experience.

Information about your device including your web browser, IP address, time zone, and some of the cookies that are installed on your device is automatically collected when you visit this website. Additionally, as you browse our online store, we collect information about the individual web pages or products that you view, what websites or search terms referred you to this website, and information about how you interact with it. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on this website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse this website.

WHEN DO WE COLLECT INFORMATION?

We collect information from you when you browse this website, register a customer account, place an order, subscribe to a newsletter, or otherwise enter information on our site.

HOW DO WE USE YOUR INFORMATION?

We may use the information we collect from you when you browse, register, make a purchase, subscribe to our newsletter, respond to a survey or marketing communication, visit the website, or use other site features in the following ways: to personalize user experience and allow us to deliver the type of content and product offerings in which you are most interested, to quickly process your transactions, and to communicate with you about your order status.

We also send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.

HOW DO WE PROTECT VISITOR INFORMATION?

We highly value our customer's privacy and do everything we can to protect and secure your information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

DO WE USE "COOKIES" OR TRACKING PIXELS?

Yes. Cookies and tracking pixels are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. For instance, we use cookies to help us remember and process the items in your shopping cart. They may be also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services.

We also use cookies, including Google Analytics, to help us compile aggregate data about site traffic and site interaction statistics so that we can offer better site experiences and tools in the future.

Tracking pixels are used for the purposes of targeting advertising to you through third party services (like Google, Facebook, or Instagram), which help us reach potential new customers.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies. Please note that if you disable cookies, some features will be disabled that make your site experience more efficient, and some of our services will not function properly.

Because we use Google Analytics for our website statistics, we do want to let you know that there is a browser plug-in you can use that will prevent the recording of your data generated by the Google Analytics cookie (including your IP address) by downloading and installing the browser plug-in available at the following link: http://tools.google.com/dlpage/gaoptout

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. We use tracking pixels to help us market to customers who are curious about our products.

Read Shopify's Cookie Policy.

DO WE DISCLOSE THE INFORMATION WE COLLECT TO OUTSIDE PARTIES?

As a general rule we do not sell or trade to outside parties your personally identifiable information. We may share information with our website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law.

We do occasionally provide a list of email addresses to advertising partners in order to reach our customers, these email addresses are used so that those partners can help us reach you with promotional offers, they are not provided to third parties for their own use. We encourage you to review the Privacy Policies of platforms that offer these services such as Facebook, Instagram, Twitter and other social networks. These sites have separate and independent privacy policies and we are not responsible or liable for the content and activities of these sites.

THIRD PARTY LINKS

Occasionally, at our discretion, we may include or offer third party products, services or partnerships with other businesses on our website in an attempt to provide you with increased value. These third party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome your feedback about organizations we choose to partner with.

HOW CAN YOU OPT-OUT, REMOVE OR MODIFY INFORMATION YOU HAVE PROVIDED TO US?

To modify your email subscription, click the link at the bottom of our newsletters to update your preferences or unsubscribe from future emails. For assistance unsubscribing or changing your subscription preferences, contact privacy@lunapads.com. Please note that due to email production schedules you may receive emails already in production.

To modify your online account information from our database, sign into the "My Account" section of our site and remove your shipping and/or billing addresses. To delete your account, please use the contact information below to make that request. Please note that we may maintain information about an individual sales transaction in order to service that transaction. If you have any issues removing or modifying your information, please call or email us and we will do our best to promptly make the change for you.

CAN SPAM ACT

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations. We collect your email address in order to: send information, respond to inquiries, and/or other requests or questions, process orders and to send information and updates pertaining to orders. We may also send you additional information related to your product and/or service. We may choose to send marketing emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM we agree to NOT use false, or misleading subjects or email addresses. We will identify the message as an advertisement in some reasonable way, include the physical address of our business or site headquarters, monitor third party email marketing services for compliance if one is used, honor opt-out/unsubscribe requests quickly, and allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can follow the instructions at the bottom of each email. In addition, you may call or email us to be promptly removed from our mailing list.

EU GENERAL DATA PROTECTION REGULATION

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through our website), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through this website, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHILDREN’S PRIVACY

We do not knowingly collect, maintain or use personal information from children under 13 years of age, and no part of the service is directed to children under the age of 13. If you learn that your child has provided us with personal information without your consent, you may alert us at the contact information listed below. If we learn that we have collected and personal information from children under 13, we will promptly take steps to delete such information and terminate the child's account.

CHANGES TO OUR POLICY

In future, we may modify or update this privacy policy, so please review it periodically. Your continued use of Lunapads and this website after any modification to this privacy policy will constitute your acceptance of such modification.

CONTACTING US

If you have any questions regarding this privacy policy you may contact us using the information below.

Lunapads International Products Ltd.
1388 Frances Street
Vancouver, BC V5L 1Y9
privacy@lunapads.ca
1.888.590.2299