Customer Service

Customer Satisfaction Policy

We do our very best to ensure you're happy with your purchases and that they meet your needs and expectations. We're here to make sure your purchase is exactly right the first time, so don’t be afraid to ask questions before ordering! 

If, however, you *do* experience a problem with your order after receiving it, we are reachable via live chat and email at hello@lunapads.ca.

To initiate a return, start here.

Which products are eligible for return?

  • Lunapads / Luna Undies can be conditionally returned for up to 60 days from purchase date. We can't guarantee a full refund on multiple products that have been washed or used so please try one pad, liner, or pair of undies to be sure they work for you before washing all items in your order.
  • The DivaCup cannot be accepted for return, except in the case of manufacturing defects. Contact us for instructions on how to report the defect.
  • Clearance items are final sale and cannot be accepted for return.
  • All other products not listed under this policy, including carry bags and laundry products, are final sale.

Get in touch with us via email if you're unhappy or confused about your purchase in any way - we're here to help.

To initiate a return, start here.

How do I return an item?

To initiate a return, start here.

You have two options to choose from:

  • Store Credit - Return eligible products for store credit on a Lunapads gift card.
  • Refund to Original Payment Method - Return eligible products for a refund back to the Credit Card or PayPal account used to make your original purchase.

You'll receive instructions via email once your return request has been approved. Your store credit (gift card) or refund will be issued when our customer service team receives your return package at the Lunapads HQ.

Items returning from within Canada may take up to 3 weeks from the date products were mailed back to us to be processed. Allow up to 6 weeks from the date you ship your items back to us for orders outside of Canada.

Have questions about the status of your return? Email us at hello@lunapads.com.